Conflict is a constant and an inevitable occurrence in normal day to day living. The focus is usually for one to manage conflict but it would be better to learn how to identify conflict first and also to realize that conflict is not always necessarily a negative thing. A greater understanding of what conflict is, when it occurs, why it occurs and what the consequences are, gives one a better opportunity to manage the situation more effectively, especially from an individual perspective.
CPD Points: 7 CEUs
To register please contact Shadi on shadi@jvrafrica.co.za for Johannesburg based trainings and Alida on alida@jvrafrica.co.za for Cape Town based trainings.
Alternatively, you are welcome to check upcoming dates on our 2010 Training Schedule.
Workshop: Conflict – from identification to resolution
Length of Training: 1 day
Type of Workshop: CPD Workshop (Attendance Certificate)
Facilitator: Gareth Hallett and Jenna Hughes
Assessment: None
Target Audience: Any persons wishing to identify and understand conflict as well as develop the ability to cope with conflict
Before you can manage conflict, it is important to understand what it truly is. It is important to appreciate that every individual understands, perceives and reacts to conflict differently. Creating awareness of how you understand conflict allows you to identify where the different beliefs occur. It will also provide the areas that need to be developed before attempting to manage conflict situations. Conflict impacts organisations enormously as it is a burden in that it is demoralizing, counterproductive and time consuming. It has direct costs through legal fees, severance pay and missing deadlines as well as hidden costs through lowered job motivation, absenteeism, distracted management and lack of commitment. However, conflict managed effectively can foster organisational growth, promote creativity and improve interpersonal skills.
Synopsis of Workshop
- The individual process from recognizing conflict, to one’s individual conflict management style, to effective conflict resolution
- Understanding your own and other’s views of Conflict
- Understanding what Conflict is
- Identifying the sources of Conflict
- Conflict styles and how to resolve conflict
- Implications of conflict
If you have any further questions about this training, please contact us for more detail.
CV of the Trainers
Gareth Hallett completed his Masters in Industrial Psychology at the University of the Witwatersrand in 2002. After completing his internship at Multichoice in 2003 he registered with the HPCSA as an Industrial Psychologist. Gareth gained experience in the field of psychological assessment while working at Thomas International and more generally obtained experience in the field of psychological consulting while working for Jopie van Rooyen & Partners. After working for a year at JvR Consulting Psychologists, Gareth was made responsible for establishing and managing the psychological assessment unit. His focus was on establishing systems and processes enabling psychological professionals to provide psychological services to the JvR Consulting Psychology’s assessment clients. Currently, Gareth’s focus is on the field of learning and development where he is responsible for establishing and managing the skills development unit as well as designing and delivering training interventions in the organisational context.
Jenna Hughes completed her honours degree at the University of Johannesburg and is about to sit her Psychometry board exam. She has a background in the recruitment industry where she gained experience in the hiring needs of organisations. She completed her internship at JvR, on both the Test Publishing side of the business, as well as the Consulting side, gaining valuable and varied experience. She has a passion for research, training and consulting, and plans to pursue her Psychology Masters in time.
