Learn about your own conflict management style by taking the Thomas-Kilmann Conflict Mode Instrument, then take an in-depth look at the different ways in which you can manage conflict by going through the online conflict management courses. Because Dr. Kilmann’s courses are recorded, you can take them at your convenience: anywhere, any day, any time. You can also watch them at your own pace.
Kilmann Diagnostic’s five online courses have all been designed to deepen your understanding of conflict management and to improve your skills in change management for a great variety of situations.
The five online courses include:
- Basic Training in Conflict Management
- Advanced Training in Conflict Management
- Culture Management
- Critical Thinking
- Team Management Course
- Or the Complete Program can be purchased
Brief summary of the Courses:
1. BASIC Training in Conflict Management (BTCM)
The 80 minute BASIC course (including a 30 page Course Manual) focuses on theThomas Kilmann Inventory (TKI) and how to interpret your results (as well as those of other people) with regard to five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. But first you’ll learn about the underlying dimensions of conflict management: assertiveness and cooperativeness. And you will also be exposed to three additional dimensions for interpreting conflict-handling behaviour: the distributive, integrative, and protective dimensions. If you haven’t had much exposure to conflict management and the TKI, this course is a great introduction in a short amount of time.
2. ADVANCED Training in Conflict Management (ATCM)
The 8 hour ADVANCED Training (including a 132 page Course Manual) provides an even deeper understanding of the TKI. For example, you will learn how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed. In this advanced course, you’ll also learn the ten key principles of group process and then you’ll learn the five steps of problem management. And finally, all these key principles and action steps are all combined in the Problem Management Organization or PMO for short.
3. Culture Management Course (CMC)
Building on the ADVANCED course, the 6 hour course on Culture Management (including a 130 page Course Manual) focuses on the culture track, the first of eight tracks for succeeding at systemwide change and improvement. Without first establishing a culture that fosters trust, candour, openness, information sharing, and a willingness to work with diverse others, it will be most difficult for any work group or organization to manage its problems and conflicts successfully. Making use of the Culture-Gap Survey and a number of work sheets for identifying and closing culture-gaps, you’ll learn a very practical method—based on the steps of problem management—for establishing a satisfying and productive culture in any social system.
4. Critical Thinking Course (CTC)
In the 6 hour Critical Thinking Course (including a 96 page Course Manual), you’ll learn how to uncover the false assumptions behind your most cherished beliefs, which is based on the powerful method of Assumptional Analysis. Because there has been so much dramatic change in the world during the past few decades, most of us are unconsciously making assumptions about key stakeholders that once might have been true, but are now clearly false. By using the steps of assumptional analysis (in the second track of eight tracks of quantum transformation), you’ll be able to uncover and then revise your false assumptions, so your decisions and actions will now be based on today’s updated reality, not yesterday’s out-dated fantasy.
5. Team Management Course (TMC)
Team Management will take between four and eight hours to complete, depending on whether you’re taking this course as a facilitator or as a work group. In the case of facilitators (such as onsultants, trainers, or team coaches), you won’t be responding to the assessments, completing the work sheets, or participating in group discussions. Instead, you’ll primarily focus on the presentation parts of this course, so you can learn how to use all our team-based materials with your clients. For facilitators, it’ll take about four hours to complete this online course. But in the case of work groups, in addition to my presentations, you’ll be taking two surveys, filling out several work sheets, and holding a number of group meetings. As such, it will take work groups about eight hours to complete all aspects of this online course.
6. The Complete Program (TCP)
If you would like to take ALL of our online courses, you can purchase them as one complete package. You’ll have access to all five manuals (for a total of 576 pages of materials), just as if you had purchased the courses one at a time. And for your convenience, all five courses will be available to you on the same webpage—in the recommended sequence. In addition, if you successfully complete the optional Final Exam for (a) ADVANCED Training in Conflict Management and (b) Critical Thinking, you’ll receive a special recognition to signify that you have mastered The Complete Program: NOTE: As additional online courses become available, The Complete Program will be expanded to include them.
Contact our Psychometric Advisory Service (jvr-pas@jvrafrica.co.za) or call: +27 11 781 3705 to get access to this E-Learning offering
